You always get an answer. If the question is too simple, Andrey mocks you, but you get an answer from him or other developer or player.
You need to realize that you are in a technical forum here, not a marketing forum. Steam forums are more marketing than here. Nobody know this forum, only hardcore gamers.
I prefer this forum, with a high degree of technicality, rather than Steam forum with a lot of newbies with their "too simple" questions. And I like the philosophy of Andrey.
Who designated this a technical forum? And why does a technical forum mandate rudeness? You are mistaken if you think all users here are "hardcore", whatever that means. There's all types of gamers here. Who's to say if a new poster here is familiar with GT games or not?
Every answer from a GT representative reflects on the product and the company. If I spend money on a product I expect respect from the developers if I have a question.